Frequently Asked Questions

What percentages do I earn on my monthly purchases?
NEW - beginning with January 2020 purchases, percentages have been simplified!
Level 2019 Professional 2019 Retail 2020 Simplified Retail and Professional
Member 1% 5% 2%
Bronze 2% 5% 3%
Silver 5% 5% 5%
Gold 5% 10% 7%
Platinum 10% 10% 10%
Titanium 10% 15% 12%


When do my Business Builder Fund (BBF) dollars expire?
NEW - Business Builder Funds no longer expire beginning with 2019 BBF earned.

When do I receive my first deposit into my Business Builder Fund?
You receive your first deposit in your BBF once your Keune purchases are $1,500 or higher. Percentages are calculated back to your first dollar earned.

How do I update my salon account information in the Keune Loyalty Club?
Contact your distributor sales consultant to update email address, salon name, address or phone number.

Do all salon purchases count towards the annual purchase qualifications goal?
Professional monthly purchases include all colors, lighteners, forming and back bar products. Retail monthly purchases include all retail products in Care, Blend, Style, 1922 and So Pure. Accessory items, sales tax and shipping & handling charges are excluded from monthly purchase totals

How do I redeem my Business Builder Fund dollars for Keune products and accessory items for my salon?
NEW - redemptions now include developers, lighteners, activators and new Keune branded items. Find these and more under the Rewards tab, Product Redemption. All redemptions are fulfilled and shipped by your distributor.

How do I redeem for Keune Advanced Academy tickets using my Business Builder Fund?
NEW - Keune Advanced Academy tickets are available for purchase using BBF on the Keune Loyalty Club website site under the Education tab. Not enough funds to purchase the entire ticket? No problem, you can complete your transaction using a credit card to pay the balance. Discount codes do not apply when using BBF rewards.

How do I use my Business Builder Fund for in-salon Education?
The information can be found on the Keune Loyalty Club website under the Rewards tab, Keune In-Salon Education.